The following conditions will be validated if you place an order through La Salopette ® These conditions have been drawn up so that the parties concerned are fully aware of the rules governing the transaction and that it takes place in a climate suitable to everyone.

Our delivery rates for France 🇫🇷:

Standard Delivery - 7-10 working days (0€)
Colissimo delivery - 2 to 3 working days (€3.90)
Mondial Relay delivery - 2 to 3 working days (€1.90)

1. General

We strive to continually update our inventory, but sometimes experience discrepancies that cause certain products previously selected to be out of stock. When this type of situation arises, we offer you either a later delivery or the possibility of making other purchases on the basis of a voucher that we will make available to you.

2. Shipping costs

Shipping costs are paid when settling the invoice at checkout. We charge them taking into account several parameters including weight, dimensions and delivery location.

3. Returns

You can consult our Return and Refund Policy via the link at the bottom of the page for everything concerning returns to us.

4. Delivery conditions

If your order is destined for a location outside the country, the delivery time is 7 to 11 working days in some cases. This time depends on both your delivery requirements and the supply of the items you have selected.

Shipping time

Once the payment is made, we reserve two working days to process your order. During this time, you have the possibility for 24 hours, to change the delivery location if you wish, model or size.

Shipments are made from our storage locations with which we correspond at office hours every working day, except national holidays.

At La Salopette®, once you have paid for your order, we ship your package within 1 to 3 business days . Furthermore, it is essential not to confuse shipping and delivery . In reality, shipping is the operation during which we send your package while delivery is the transport of your order to the agreed place of receipt.

This is why receiving your package can take up to 2-3 weeks in the worst case. That is, 2 business days to process your order, 1 to 3 business days to ship the goods and 1 week to make the delivery. This situation reflects an abnormally slow delivery.

La Salopette® would like to point out that if you do not receive your order within 30 days of your checkout, La Salopette® undertakes to refund your order in full .

For this, we offer you other possibilities to keep you satisfied. We can cover the costs related to the return of your package, or instead, you can benefit from a voucher of a higher value than that of your initial invoice. The probability of seeing this kind of situation occur is almost zero but La Salopette's team being provident, we have chosen to inform you of the policy for resolving these cases.

Therefore, if 5 weeks have passed since receiving your order confirmation email, you have two options. You can either send a reply to the email received or leave us an email via the email address  contact@la-salopette.fr .

Additionally, to ensure your request is processed quickly, please reference your email as follows:

• Your order number;
• The email address your order contains;
• Your first and last name;
• The details, even incomplete, of your order;
• The date the order bears.

When you send us an email by contact@la-salopette.fr , we recommend “Delivery time - The number corresponding to your order” in the subject line illustrated as follows “ Delivery time - LS+5 Digits ”.

Within twenty-four working hours maximum, you will receive a response from our specialist team, giving them time to process your request.

4.4 Change of delivery address

If you wish to change your delivery location, we are willing to accommodate your request as long as you notify us before shipping.

4.5 Shipping by PO Box

Currently at  La Salopette® , we will only use postal services for shipments to PO Box addresses as we do not yet have services assigned to this type of delivery.

4.6 Shipping to Military Addresses

USPS is the method we use to make this type of delivery. However, this service is not available in our courier services.

4.7 Out of stock items

When one of the items ordered is no longer available in our storage areas, we offer you the choice. You will have the possibility to choose either a later shipment or to purchase other products, the amount of which will, of course, be higher than the value of the out-of-stock item.

4.8 Exceeding the delivery time

If we exceed the agreed delivery time, you are requested to send via the e-mail address contact@la-salopette.fr , a request that will be processed.

5. Notification tracking

When the package is shipped, you will receive a tracking link to allow you to follow all the stages of transport thanks to the carrier's updates.

6. Packages damaged in transit

If at the time of receipt you notice any damage that occurred during transport, we recommend that you reject the package and contact us through our customer service. If, on the other hand, the receipt was made in your absence, you are requested to contact via the electronic mailbox contact@la-salopette.fr , the customer service department of  The Salopette® .

7. Duties and taxes

7.1 Sales Tax

As stated in  La Salopette® , we apply sales tax directly to the price of the items at the time you place your order with us.

7.2 Import duties and taxes

Import duties and taxes are specific to each destination country. La Salopette® , we encourage you to be aware of all the costs that the delivery of your package is likely to generate before any order. If, despite everything, you do not pay them, the package will be returned to us at The Salopette® After that, we will deduct the return shipping costs from the order amount and refund you the rest. In addition, the outgoing shipping costs will not be refunded.

8. Cancellations

If you wish to cancel your order, we will grant your request as long as the package has not been shipped. However, any cancellation request made after this period must follow the refund policy that we invite you to consult at the bottom of the page.

9. Insurance

In case of loss or damage to your package, our insurance covers the costs up to the amount declared by the carrier. However, we only consider the loss on the basis of confirmation from the postal services and not on a simple claim from the customer. This measure results from numerous cases of breach of trust recorded by certain unreliable customers to whom The Salopette® has already dealt with. Furthermore, we will do everything possible to satisfy you as best we can. We will cover the costs related to the transport of the items that we will return to you in accordance with your order. You may also, instead, benefit from a voucher of a higher value than that of your initial invoice.

9.1 Process for packages damaged in transit

In case your product is damaged during transport, you can be refunded or receive a product instead. All our conditions are detailed in the Return and Refund Policy that we invite you to consult at the bottom of the page.

9.2 Process for packages lost in transit

When we receive confirmation of loss from the postal services, we will do everything possible to The Salopette® in order to satisfy you as best as possible. We will cover the costs related to the transport of the items that we will return to you in accordance with your order. You may also, instead, benefit from a voucher of a higher value than that of your initial invoice.

10. Customer Service

You can obtain all information regarding our customer service by contacting us via the email address contact@la-salopette.fr.