Our primary goal is 100% customer satisfaction for all our customers.

WITHDRAWAL

If you change your mind within 24 hours of placing your order during the week, we'll refund you directly. If the item has already been shipped, a refund is still possible; you just need to return it directly to our premises.

We only process orders for 24 hours after they have been placed so we can correct customer errors and changes of mind. After this time, if the order has been processed, we will no longer be able to refund you in the event of a change of mind until the product is delivered, received, and returned.

To be eligible for a return on your order, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Our primary goal is 100% customer satisfaction for all our customers.

Contact us by email at contact@la-salopette.fr or directly via our contact form , to obtain your return form which will be to complete and include in your package .

The customer is responsible for paying the shipping costs for returning the item (excluding defective items). Shipping costs are non-refundable.

Free delivery in France 🇫🇷 → 30 days return period from receipt in mailbox, new. Please contact us beforehand.

I WOULD LIKE TO EXCHANGE OR RETURN AN ITEM THAT DOESN'T SUIT ME

→ Our standard return policy lasts 30 Days . If If 30 days have passed since you received your order, we generally cannot offer you a refund or exchange. Each customer who wishes to exchange their order has 14 days from the date of receipt of the order to make the return.

Following the withdrawal notification, the customer has 14 days to return the products once the return terms have been communicated by email. The products must be returned in their original packaging, unused, and in perfect condition. Return shipping costs are the customer's responsibility.

To do this, we recommend contacting us by email beforehand, specifying the order number (LS, etc.).

→ To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

→ Gift cards cannot be returned.

→ To complete your return, we require an email receipt or other proof of purchase.

→ Any item not in its original condition, is damaged, or is missing parts for reasons that cannot be returned.

→ No refund or exchange is eligible beyond the 14 days provided after the date of receipt of the order.

Detailed Return Policy:

Step 1 : Make sure you meet the following conditions:

• You have 14 days from receipt of your package to return it to us.
• You have 7 additional days to send us the tracking number once the return details have been communicated by email.
• Tags must be attached to the item in the same way as received
• The item must be new, unwashed.

If the buyer changes their mind and wishes to obtain a refund for their order, they have 14 days from the date of receipt of their order to send their return request to customer service via the contact form. If the 14- day period normally expires on a Saturday, Sunday, or a public holiday, it is extended until the next business day.

Step 2 : Contact us by email at contact@la-salopette.fr or directly via our contact form , to obtain your return form which will be to complete and include in your package .

Step 3 : Send us the items you wish to return to the address indicated on the return form.

Please clearly indicate on the form whether you would like a refund, an exchange, or a voucher on the site. Returns must be sent via Mondial Relay : https://www.mondialrelay.fr/envoi-de-colis /

We offer free shipping for all La Salopette items, as for return costs, they remain your responsibility.

If you cannot print the document, you can copy the elements of the form onto a sheet of paper and slip it into your package.

On this sheet, the following must therefore appear: your order number (Example: LS1122), the name of the articles returned, and what you want to get back (refund, voucher or exchange for a different size/color).

Step 4 : Upon receipt of the items, they will be inspected and following your request we will:

• We will refund your items: you will receive an email to confirm the refund of your order.
• We will exchange your items: The items will be exchanged for those indicated on your return form. You will receive an email confirming the exchange as well as a new order and tracking number.

La Salopette reserves the right to refuse returns sent or communicated after the return deadline, or items that are not in the same condition in which they were received.

Once the return is accepted , you will be refunded via the same payment method used to make the purchase .

The maximum reimbursement period is 10 days .

Please note that the time taken to receive a refund to your account always depends on your bank.

Reimbursement of the order is due within 10 days after receipt of the order in our manufacturing center, that is to say upon receipt from our warehouse.

In the event of a return, La Salopette is required to reimburse the amounts paid by the customer, with the exception of return shipping costs. Shipping costs / return shipping costs are the responsibility of the buyer and are not refundable. It will therefore be the customer's responsibility to pay for their own shipping to return their item (in this case...) to our manufacturing center in Asia and to the return address that will be communicated to the buyer for customer service. Any shipping costs, such as for secure delivery, are not refundable.

I WISH TO RETURN AN ITEM WITH A DEFECT (if applicable)

If an item is found to be defective, the customer has 24 months after receiving their order to contact customer service. The customer must send photo evidence and the defects in the product (description and photos attached) to customer service first via the contact form: contact us .

We guarantee a full refund of the order in the event of defective, undelivered, or out-of-stock products.

→ If a product has a manufacturing defect , you must contact us quickly after receipt. Beyond this period, the order is considered compliant.

Step 1 : Send us an email to contact@la-salopette.fr  a claim accompanied by photos noting the defect(s).

Above all, never remove the labels or wash an item received that is stained or defective before informing us, otherwise your request may not be taken into account.

Step 2 : Your request will be processed by our team within a maximum of 48 hours (excluding Sundays and public holidays).

You will then have the choice between several possibilities:

• Refund of the defective item by us, via the original payment method
• Replacement of the item if we still have it in stock
• Possibility of obtaining a credit in the form of a voucher for the entire store.

REFUNDS ( if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Return shipping costs can be refunded if you request an exchange or a voucher . In the event of a refund, however, these costs remain the responsibility of the customer.

If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
It may take some time before your refund is officially posted.
If you have not received your refund within two weeks, please contact us at contact@la-salopette.fr

To the attention of: contact@la-salopette.fr
I/we (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the goods below:

_______________________________________________________

_______________________________________________________

Received on __________________

_______________________________________________________
Name of consumer(s)

_______________________________________________________
Address of the consumer(s)

_______________________________________________________
Signature of the consumer(s) (only if this form is notified on paper)

_________________________
Date
(*) Delete as appropriate.

Please know that your complete satisfaction is our greatest happiness, we will always do everything to ensure you have a good experience in our online store!

This policy applies to all items on the la-salopette.fr website, without exception. Exchanges are accepted.